FAQ
HOW TO CONTACT US:
It is usually best to email us at info@ctdrums.com or
Call during normal business hours (Pacific Standard Time) at (925) 408-8484
Please remember we are a small shop working with loud power tools or are away on another call giving every customer the attention that each deserves. If we don’t pick up, please leave us a message or email and we will get back to you asap.
Our Address:
Crockett Tubs
3644 Otterbrook Loop
Discovery Bay, CA 94505
CONTACT PAGE
COMPLETION TIME:
SNARE DRUMS = 4 – 6 weeks /avg.
KITS = 4 – 8 weeks /avg.
REPAIRS = Varies
Delivery times can vary, mostly based upon the uniqueness and complexity of your build. Some items may take longer as they are custom made per order which are not typically back stocked. Some items may include metal shells, custom machined hardware, complex paint jobs or artwork, custom wraps, hardware specialty plating, and other items beyond our control. We work direct with manufacturers to ensure proper items are ordered so that we bypass middlemen that can add complications and wait times.
We pride ourselves in going the extra distance and spend the extra effort to maintain high standards and quality control. We double check any item before it goes out so that everything is up to our standards first so that it arrives to you perfect right out of the box.
PAYMENT OPTIONS:
We accept all major credit cards, cash delivered, PayPal, checks and money orders. Please contact us prior to sending any payment as you must have a declared invoice for any work to be done. We require a non-refundable 50% deposit to start the build process and reserve your queue in our build schedule. The remainder of your balance must be paid before any item can be shipped or picked up. We will notify you in advance when your build is close to completion. All payments must clear prior to any work or shipping. All items must be paid by no later than thirty (30) of final completion, or are considered abandoned and are subject for our own private property or sale.
PayPal Info = paypal@ctdrums.com
If needed, we can send a separate PayPal invoice for your payment so you can easily click and pay.
Checks and M.O. to be made out to:
Crockett Tubs
3644 Otterbrook Loop
Discovery Bay, CA 94505
RETURNS/EXCHANGES:
Since each item is built to your exact specifications and we take pride in our work to insure that every item leaves the shop meets our own high expectations, no returns can be accepted. Custom drums are just that, custom. They are built per order and not on an assembly line, so no build could be restocked. Customer’s 50% deposits to initialize a build is also non-refundable. Please see our PAYMENT OPTIONS for further info. Any shipping discrepencies must be made within 72 hours of delivery. We will diligently work with you to render any shipping complications as each package is shipped fully insured and is carefully well packed. We will expedite any exchanges or warranty replacements.
DELIVERY INFO:
Each item we ship is thoroughly checked one last time and then carefully packed. We use only quality double wall high crush rate cardboard boxes, heavy gauge plastic liners, scratch resistant padding, correct bubble wrap and plenty of extra padding to make sure your drums arrive in the same pristine condition as when they leave the shop. All drums are fully insured through the postal service in the rare case of any loss or damaged items occurs during transit. We have successfully shipped hundreds of packages domestically and internationally. Any and all customs fees, import fees, or duties are the sole responsibility of the customer as each country’s tariff rates are unique. We typically use UPS domestic and USPS (United States Postal Service) or DHL abroad, unless otherwise requested.
We don’t charge a flat shipping rate, so you don’t pay the equivalent of shipping 200+ miles when we only have to ship within our same state. Each shipment is quoted per zip code and is included on your invoice.
Snare drums domestic shipping = $20.00 – $35.00 /avg.
4pc drum kits domestic shipping = $125 – $200.00 /avg.
International orders will vary.
ENDORSEMENT/SPONSORSHIP
HOW TO ORDER:
Contact us for a quote or invoice by either email or phone call. View our CONTACT PAGE to get in touch with us. With the vast amount of options to make your ideal drums, we are very thorough and will go over all additional details to get things correct the first time. Once all items have been discussed you will receive your invoice which is good for thirty (30) days from the invoice date, and then are subject to change without notice. Follow the directions above for your PAYMENT OPTIONS. We accept all credit cards, cash delivered, PayPal, check or money orders. A non-refundable 50% deposit is required to start the build process.
You can also buy from our online store at http://www.ctdrums.bigcartel.com, with our easy click and ship instructions for items that are already built.
WARRANTY:
REPAIRS:
See our REPAIRS page for more info. Please make sure to follow our guidelines listed below when shipping your items to CT Drums.
SENDING ITEMS TO CT DRUMS:
Please contact us before any item is shipped to Crockett Tubs, or else your item maybe refused and your postal carrier will contact you for return shipping. All items must have a declared invoice for any repair work. Please properly pack and insure your package through your postal service as we do the same when return shipping. View our shipping address info above. All drums should be fully disassembled (unless otherwise specifically requested) which includes all drum heads, rims, lugs, etc. This is to insure your personal items do not get lost in our collection or get dirty as we do have a full wood shop and paint booth where dust is inevitable. An additional service fee of $25/hr will be accrued for any extra non-quoted service work on most repairs, but you will be notified upon our evaluation. This includes removing hardware, heads, etc. Any items not to be removed or not to be drilled must be noted, or leave masking tape over the hole on the inside of the shell. We will always work professionally and fairly with any customer.
